Microsoft Administrator

Role Summary

To take responsibility for the maintenance and advancement of the Company’s Microsoft infrastructure and proactively improve the user environment whilst enhancing reliability and productivity.

Responsibilities

• Administer the company’s Microsoft infrastructure and proactively develop the environment to increase functionality.
• Develop and maintain Microsoft System Centre to provide Windows Updates for clients and servers to drive productivity.
• Introduce, develop and maintain a “standard client build” to enable speedy configuration and support and improve efficiency.
• Ensure internal customer service by maintaining an efficient ICT Helpdesk, resolving requests within the necessary timeframe.
• Carry out necessary support and monitoring activities (e.g. Anti-virus and Backups) to help maintain an efficient and robust infrastructure.
• Ensure accurate asset tracking and monitoring by building and maintaining Company’s ICT asset database.
• Communicate effectively with third party support organisations, when necessary, to improve the infrastructure and resolve issues in a timely fashion.

 Skills Required

• 3 years support or administration in a Microsoft environment
• MCSE / MCSA Certified (Server Infrastructure preferred. If not, then Desktop Infrastructure)
• MCSE: Messaging or MCSA: Office365 desirable
• Administration of Windows Server (2003, 2008, 2012) and Windows Desktop (7, 8 and 8.1)
• Microsoft Exchange and Office 365 essential.
• System Centre knowledge is desirable
• Experience of customisation of Microsoft Office Products
• Knowledge of IBM iSeries would be an advantage
• Experience of working in a customer facing role
• Good organisational and time management skills
• Excellent communication skills with the ability to work with all levels